Volunteer high performance work systems and service performance : an empirical study of Beijing Olympic volunteers / Yujie Cai, Jian Han, Siqing Peng

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Volunteer high performance work systems and service performance : an empirical study of Beijing Olympic volunteers / Yujie Cai, Jian Han, Siqing Peng

This study examines the key human resources factors that affect volunteers' service performance from the perspectives of volunteers and managers in the Beijing Summer Olympic Games of 2008. Survey data were collected from 1,727 volunteers and 243 managers at the Beijing Olympics test events held at 10 venues between November 2007 and April 2008.